PK62 Privacy Policy – How We Protect Your Data

1. Introduction

PK62 ("we", "our", "us") is committed to handling your personal information with care, transparency, and respect. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of information we obtain when you visit our website, use our mobile app, create an account, or interact with any of our services.

We understand that for players in Pakistan, trust is everything — especially on a platform where real money in PKR is involved. That is why we take data protection seriously and apply strong internal controls to keep your information safe. This policy applies to all users of PK62, regardless of whether you have a registered account or are simply browsing the platform.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of the agreement between you and PK62.

2. Data We Collect

We only collect information that is genuinely needed to operate the platform and deliver a safe, personalised experience. The categories of data we may collect include:

We do not collect sensitive personal data such as political opinions, religious beliefs, or health information unless strictly required and with your explicit consent. We do not collect data from your device's contacts, camera, or microphone beyond what is specifically needed for KYC photo submission.

3. How We Use Your Data

PK62 uses your personal information for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• Account management: Creating, maintaining, and securing your player account.
• Identity verification (KYC): Confirming your age (18+) and identity as required before processing withdrawals or activating certain features.
• Payments processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets.
• Platform personalisation: Tailoring your experience — including game recommendations and relevant promotions — based on your activity and preferences.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of our interactions.
• Fraud prevention and security: Detecting suspicious activity, preventing unauthorised access, and protecting both you and the platform.
• Responsible Gaming monitoring: Identifying patterns that may indicate problematic gambling behaviour so we can offer timely support.
• Marketing communications: Sending relevant promotions, offers, and updates — only where you have opted in or where we have a legitimate interest to do so.
• Legal and compliance obligations: Meeting our internal audit, record-keeping, and reporting requirements.

4. Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Depending on the purpose, the basis may be:

• Contractual necessity: Processing required to fulfil our obligations under the Terms and Conditions you agreed to, such as operating your account and processing your transactions.
• Consent: Where you have given explicit, informed consent — for example, subscribing to promotional emails or allowing personalisation cookies.
• Legitimate interests: Where we have a genuine business reason that does not override your rights — such as fraud detection, platform security, and improving our services.
• Legal obligation: Where we are required to retain or disclose data under applicable law or for internal compliance purposes.

You may withdraw consent at any time where consent is the basis for processing. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Data

PK62 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners, and card networks receive only the transaction data they need to process payments securely.
• Identity verification providers: Third-party KYC and document verification services process your identification data to confirm eligibility.
• Technology and infrastructure providers: Cloud hosting, analytics, and customer support tools that operate under strict data processing agreements and confidentiality obligations.
• Fraud and security services: Providers that help us detect and prevent fraudulent activity on the platform.
• Legal authorities: If required by applicable law, a valid court order, or internal compliance requirements, we may disclose information to relevant parties.

All third-party service providers are contractually required to handle your data in accordance with this Privacy Policy and to apply appropriate security measures. We do not permit them to use your data for any purpose other than the specific service they are providing to PK62.

6. Cookies & Tracking Technologies

PK62 uses cookies and similar tracking technologies to provide a smooth, functional, and personalised experience. A cookie is a small text file stored on your device when you visit our website or use our app. We use the following types:

• Essential cookies: Required for core functionality — keeping you logged in, remembering your preferences, and securing your session. These cannot be disabled without impacting platform usability.
• Analytics cookies: Help us understand how players navigate the platform, which pages are most visited, and where improvements are needed. Data is aggregated and does not identify individuals.
• Functionality cookies: Remember your language, region, and interface preferences to personalise your experience.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content and track the effectiveness of campaigns.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the PK62 platform, including the ability to stay logged in or access certain features.

7. Data Security

We take the security of your personal and financial data seriously. PK62 implements a range of technical and organisational measures to protect information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including financial records and identity documents.
• Access controls restricting data access to authorised personnel only, on a need-to-know basis.
• Regular security assessments and vulnerability testing of our systems.
• Multi-factor authentication options for account access.
• Ongoing staff training on data protection and security best practices.

While we take every reasonable precaution, no system can guarantee absolute security. If you suspect that your account has been compromised, please contact our support team immediately so we can take action. You are also responsible for keeping your login credentials confidential and for using a strong, unique password for your PK62 account.

8. Data Retention

PK62 retains your personal data only for as long as it is needed for the purposes outlined in this policy. Our general retention principles are:

• Active account data is retained for the duration of your account with PK62.
• Transaction and financial records are retained for a minimum of five (5) years for compliance and audit purposes.
• Identity verification documents are retained for the required period and then securely deleted.
• Communications and support records are retained for up to two (2) years after the last interaction.
• Marketing and analytics data is retained until you withdraw consent or for a maximum of three (3) years, whichever comes first.

When data is no longer required and no retention obligation exists, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

9. Your Rights Over Your Data

As a PK62 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your request and we will respond promptly:

• Right to access: Request a copy of the personal data we hold about you.
• Right to correction: Ask us to correct any inaccurate or incomplete information in your account.
• Right to deletion: Request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: Ask us to pause or limit how we use your data in certain circumstances.
• Right to data portability: Request your data in a structured, machine-readable format where applicable.
• Right to object: Object to processing based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing.

We will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing the request to protect your account security.

10. Minors & Age Restriction

PK62 is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided personal information or created an account, we will immediately close the account and delete all associated data.

If you are a parent or guardian and believe your child may have registered on PK62, please contact our support team as soon as possible. We take underage access extremely seriously and have active measures in place to detect and prevent it, including age verification during the KYC process.

11. Third-Party Services

The PK62 platform may integrate with or reference third-party services — such as payment gateways like JazzCash and Easypaisa — that operate under their own privacy policies. Once you leave our platform or interact directly with a third-party service, their privacy practices apply.

PK62 is not responsible for the content, privacy practices, or data handling of any third-party service. We encourage you to review the privacy policies of any service you use in connection with your PK62 account, particularly payment providers and identity verification tools.

12. Changes to This Policy

PK62 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a platform notification.

Your continued use of PK62 after any changes are posted constitutes your acceptance of the updated policy. If you disagree with any changes, you may stop using the platform and request account closure by contacting our support team.

13. Contact & Data Queries

If you have questions, concerns, or requests related to your personal data and how PK62 handles it, please get in touch. Our support team is available 24/7 via the live chat function on the platform, and you can also reach us at the email address listed in the footer of this page.

For data rights requests specifically — such as accessing, correcting, or deleting your information — please contact us in writing with your full name, registered email address, and a description of your request. We aim to acknowledge all data enquiries within 48 hours and resolve them within a reasonable period thereafter.